I'm arriving late - what should I do?

Please send your academic office an email informing them of your approximate arrival date, with the GEO office in copy so we are all informed and can advise you on the appropriate steps to take. You should also attach any relevant documentation that justifies your late arrival.

Two of my classes are scheduled at the same time. Is this okay? What should I do?

Minor class clashes (under 20% overlap in the enrollment platform) are allowed, but are usually counted towards your allowed attendance buffer for that class. Try to minimize the clashes in your schedule as they will leave you less available absences for other personal matters. Follow up with your AO with any questions regarding scheduling overlaps and how this affects your attendance.

What happens if I fail a class/final exam while on exchange?

The exam re-sit period for ALL students (local and exchange) is in June. You must contact the academic office of the class you failed to ask about the possibility of resitting the exam. Resit exams are not guaranteed to incoming students and the exam resit period is outside of the official program dates.

How do I access my IEU email?

You can link via BB Ultra - Institution Page - IE Mail, or else you can enter externally logging in through Google with your IEU credentials.

Where can I check my class schedule?

You can check your final schedule in BB ULTRA – Calendar. Kindly note that the system will take 1-2 days to update and display your new classes/locations after making enrollment changes, so be patient and contact your academic office if you have any questions.

Do I pay tuition at IE University? Are there any scholarships or financial aid available to me?

If you join IE University as an exchange student, that means that you come through a bilateral partnership between our universities. Therefore you do not pay tuition at IE University but pay your normal tuition at your home university, so any scholarships or financial aid should be requested through them.

Is there anyone available to help me find housing / open a bank account / contract health insurance / figure out the student visa process / get a public transport card or phone card, etc?

For all of these inquiries, please write an email to our Student Services team at ieustudentservices@ie.edu!

I'm sick or need to miss class - what should I do?

It is your academic office that manages your attendance, so you need to send them an email explaining your situation, and attaching any relevant documentation.

When and how will I receive my final transcript?

For exchange students, we will email your final transcript directly to your home universities about 8 weeks after the official end of the academic semester. Visiting Students will receive their transcript to their IEU email following the same timeline.

When is the last day of classes?

The official last day of the Fall 25 semester is December 18th, 2025 (including final exams).

The official end date of the Spring 26 and Full Year program will be May 22, 2026 (including final exams).

Are there any resources at IEU to help me with my career or to find an internship/papers here in Spain?

The IEU Talent & Careers department offers career education, advising, event/workshops and online resources to all IEU students. However, IEU cannot sign internship agreements for exchange/visiting students! The Explorer Student Program is purely academic, so any external internships or opportunities need to be found independently or via your home institution.

I'm having a great time at IEU! Can I extend my exchange?

The exchange process starts at your home university, who must first select and nominate you to IEU for a specific Intake, campus, and Bachelor program. Any requests to extend your exchange must come to our office directly from your home university and must be received during our designated nomination period.

What year of study am I considered while at IEU? At my home university I'm in my second year - can I take 3rd or 4th year courses while on exchange?

Incoming students are not assigned a specific year at IEU and are not restricted to just take courses from their year of study. Students usually end up taking courses from a variety of different years as the courses you choose will more importantly depend on the course equivalents at your home university.

Who is the responsible Receiving Contact person at IE University for my Learning Agreement?

Raquel Parreño, Global Experience Assistant

geo.incoming@ie.edu

Paseo de la Castellana, 259E, 28046 Madrid, Spain

+34 915 68 96 00

The Erasmus code is E SEGOVIA 01 for both Madrid and Segovia campuses.