Emergencies

IMPORTANT: These services are not support chat lines. For non-critical situations, please contact the Counseling Department at:

  • Counseling.IEU@ie.edu (Undergraduate)
  • Counseling@ie.edu (Graduate, PhD, Corporate Programs)

Support Hotlines (Public Access)

(+34) 024 
"Call for Life" Hotline

The Spanish National Suicide Prevention Hotline assists individuals in distress and with suicidal ideation. It also offers advice for friends seeking help.

  • Available 24/7 it is free and confidential
  • Free and confidential service
  • Support in + 90 languages
  • Accessible by video call for sign language users

Learn more

(+34) 028
"Servicio Arcoiris" Hotline

A confidential hotline dedicated to supporting the LGBTI community in various areas:

  • Information and support on LGBTIQ rights and hate crimes
  • Emotional and psychological support
  • Legal information and advice
  • Social information and support

A 24/7 service that can be accessed via phone, email (028-online@igualdad.gob.es) and chat.

Learn more

(+34) 900 525 100 
Samaritans in Spain

The Samaritans, a British non-governmental organization operating in Spain, offers a confidential, anonymous and free helpline that provides emotional support to individuals experiencing distress, despair, or suicidal thoughts.

This service is available daily from 10:00 to 22:00.

If you need to talk to someone after 22h, call the 24 hours low cost  oversea service number: +44 330 094 5717.

Learn more

 
 
 
 
 
 

Non-Medical Emergency Guidelines