Health Services

Our Health Care Center provides a wide variety of general health services to help keep students at their best. We provide comprehensive health evaluations and services in case of acute illness or injury. Our center is responsible for providing information and guidance on health insurance and access to health services. We will provide health updates and news to keep students up to date about new diseases, prevention guides and action protocols.

The medical service will be at the student's disposal for guidance on issues related to health and well-being during office hours.

Medical Service

Office Hours:
Monday through Friday: 09:00h - 18:00h
Phone: 915 689 990 Ext: 40714

Health Services Available by Email:

Dr. Ivan Torrez Aviles
Office: Calle María de Molina 12, 2nd Floor

Infirmaries on Campus

María de Molina 31Bis Campus

Location: MM31Bis 3rd Floor
Opening hours
Monday through Friday
9:00-14:30 & 15:30-18:00
Ph: 915689580 - 680215734

Ext. 49580

IE Tower Campus

Location: IE Tower, Floor -3 (in front of cafeteria)
Opening hours
Monday through Friday
8:00 - 21:30


9:00 - 15:00


Ph: 915689590 - 649098127

Ext. 49590

Segovia Campus

Location: Convent of Santa Cruz La Real (Segovia Campus) Next to Parking Lot

Opening hours*

Monday through Friday

9:00-14:30 & 15:30-18:00


Ph: 921415318 - 659284118

Ext. 35118

Depending on whether you have public or private medical insurance, there are specific steps you should take to receive medical attention. Please, refer to the information below:

If you would like to sign a contract with a private medical insurance in Spain, please bear in mind that our Student Services office has an agreement with Adeslas, Cigna and Sanitas. All of them offer full coverage with special prices for IE students (contact us for more information). Students that have an international health insurance are strongly recommended to look into all policy procedures, requirements and limitations of their insurance. It is better to be proactive than trying to deal with an emergency after it arises.

More information


    Login to My Private Client Area

    Customer Support: 
    (+34) 91 991 19 99

    To enter the Private Client Area for the first time, you need to register.

    • If you have not yet registered, follow this link to the registration area of the ASISA website and fill in the form that appears on the screen.
    • If you have already registered, follow this link to access your Private Area.

    You can check the SAVE/REMEMBER box if you want your computer or mobile device to save this information, so you don't have to retype your passwords every time you access your Private Area.

    Remember that the passwords for accessing your Private Area from the Web are the same ones that will allow you to access it from the ASISA App, available for iOS and Android. If you don't have it yet, download it to your mobile or tablet from the App Store or Google Play.


    Login to my Private Client Area

    Customer Support:
    (+34) 919191898

    To register in the Private Client Area, you can follow any of the options below:

    • Use this link for registration.
    • OR call the Customer Support number (+34) 919191898

    Remember to have your documentation at hand. You will be asked for your insurance policy number and ID number


    Login to Mi Sanitas

    Customer Support:
    (+34) 917522852 / (+34) 933623449

    How to register to Mi Sanitas (Private Client Area):

    The process has been simplified, now to register you just have to enter your customer card or policy number, along with your NIF and the password you want. You can also indicate the question/answer that will serve as a key in case you forget your password. In addition, with the password that you have selected yourself, you will be able to directly access all the services that you have at your disposal, depending on whether you are the policy holder or beneficiary.

    Use this link for registration


    Login to Client Area

    Customer Support:
    (+34) 918 365 365

    How to register to Mapfre's Client Area:

    To register, the only requirement is to be a member of the teCuidamos program or to be an insured, owner, and/or participant in an individual contract for any of the products that are operational in the Customer Area.

    Use this link for registration

Accessing healthcare while studying in Europe

María de Molina

Marta Masi Pharmacy Services

Benefits for IE Community

IE University members can benefit from a 10% discount using the "IE10" coupon and have free access to the dermatology and nutrition services detailed below both in person or remotely.
To obtain these benefits, download the Marta Masi App on the Google or Apple app store.

Location & Opening Hours

Calle de María de Molina, 22, 28006 Madrid
Monday through Saturday: 09:30-21:30

IE Tower
Farmacia Caleido Pharmacy Services

Benefits for IE Community

Exclusive 7% discount on purchases of over-the-counter (OTS) healthcare products
Priority for collecting orders (orders via whatsapp - see instructions below)

Additional Services
  • Delivery Pharma, and Click & Collect
    Whatsapp: +34 619 963 373
  • Dietitian
  • Dermocounselor and Skin analyzer
  • Trichologist (hair analysis)
Location & Opening Hours

Tower Caleido - Paseo de la Castellana 259E, local 122 (Entrance from Castellana)
Monday through Friday: 09:30 - 21:30
Saturdays: 10:00 - 15:00


STI testing, lab results and treatment from home

Looking for peace of mind without the trip to the doctor?

Try our Sexually Transmitted Infections (STIs) testing with at-home sample collection and online lab results. Follow-up consultation and treatment options available. Confidential and convenience.

Take control of your sexual health now:
  1. Get your test here
  2. Collect your sample from home.
  3. Receive your results online.
Benefits for IE community

Exclusive discount for IE Community with code “IE10”. For more information contact us.